Telemedicine

Epic Urgent and Family Care now offers Telemedicine Services in Palatine, IL to all new and established patients at our Urgent Care Clinic.

Why should I consider Telemedicine/Telehealth service?

Book your appointment online or call our Onsite Telemedicine Clinic in Palatine IL at 708-733-7750
You can start the process by completing DIGITAL forms (don’t worry, your information is safe as these forms are HIPPA compliant). Keep your Driver’s License and Insurance Card (if you are using insurance) handy

You will receive a call from our clinic to confirm that your appointment will be by telehealth, rather than in-person
You can choose either audio or video visit

info@epichealthsystems.com

Why should I consider Telemedicine/Telehealth service?

While telemedicine services are getting popular in general because of convenience, there is HIGH demand at present time due to the COVID-19 pandemic
This convenient care can avoid unnecessary exposure and/or spread of the virus
You can schedule your appointment either by calling our clinic during regular business hours at 708-733-7750 or scheduling an online visit.
We offer both audio and video option for telemedicine service clinic in Palatine
It is convenient and affordable
If our provider feels your symptoms need onsite visit, we will advise you to come to our clinic in Palatine, IL

What concerns can be addressed through Telemedicine/Telehealth?
We can treat following conditions at our urgent telemedicine clinic in Palatine, IL

Sore throat
Cough
Fever
Cold and flu symptoms
Urinary tract infection
Headache
Allergies
Rash & other minor skin conditions
Pain in back, neck, or limbs
Contraception
Chronic condition follow-ups (e.g. depression, ADD, high blood pressure and diabetes)

Which conditions are not appropriate for Telemedicine/Telehealth?
We encourage clinic visit for below conditions than telehealth services at our Telemedicine Services clinic in Palatine IL

Emergency situations (chest pain, breathing problems)
Conditions that necessitate an in-person exam or sample collection
Large cuts or laceration which may require suture
Abscess or infection which may require I&D (incision and drainage)

How would I receive treatment on a Telemedicine/Telehealth platform?

After confirming your appointment, our medical assistant will call you to get your history and then you will get connected with our qualified provider either by telephone or by video platform per your choice
Ater your visit, if you need any prescription, our provider can send a prescription to your local pharmacy electronically or by calling or by fax
All your information will be kept in our HIPPA compliant EMR at our Telemedicine Services clinic Palatine, IL

Is Telemedicine/Telehealth covered by my insurance?

We will submit claim to your insurance company as usual
Almost all insurance companies cover telehealth services
We accept most insurances at our onsite Telemedicine Clinic Palatine IL

What if I don’t have insurance?

We offer telemedicine service at an affordable rate of 95$ to patients without insurance at our Onsite Telemedicine Clinic Palatine IL

How will I get a prescription for antibiotics or medication?

If your diagnosis requires any prescription medication, our providers can electronically send prescriptions to your preferred pharmacy electronically from our EMR.
Alternatively, it can be called in or faxed to the pharmacy as well
We do not prescribe any controlled substances at Telemedicine clinic Palatine

What if I need an in person visit after Telemedicine/Telehealth consultation?

If our provider feels your symptoms need onsite visit, we will advise you to come to the clinic which is located at 770 E Dundee Road, Palatine, IL.
You will no incur duplicate cost for such conversion
You can trust our Telemedicine services clinic palatine to provide you the care you need without additional cost

Can Covid-19 get diagnosed on Telemedicine/Telehealth consultation?

Simple answer is – YES
Our Licensed provider can assess your symptoms on telehealth platform at our Telemedicine Clinic Palatine IL
If you require Covid-19 test, we can perform Nasal Swab (PCR or Antigen test to look for active infection) or Blood test (ANTIBODY test to look for past infection)
We may ask you to come during specific time period (could be different from your telemedicine consult) for Nasal Swab or Blood work
Most results are available within 24-48 hours
We follow IDPH guideline for testing which can be reviewed HERE

How Much Covid-19 Testing Cost?

If you have medical insurance and if we are accepting your insurance – your cost can be ZERO! (unless you have high deductible insurance or high out of pocket cost)
We will submit the claim to insurance and do everything we can to reduce your out of pocket cost (lot of insurance companies are waving out of pocket cost for Covid-19 testing)
If you do not have medical insurance – your cost will be only $95 (includes telemedicine visit and test). You will need to sign a disclaimer confirming that you DO NOT have medical insurance to prevent fraud

Our Palatine Urgent Care Clinic provides telemedicine service, walk-in medical care, family medicine services and pediatric services to Palatine and multiple neighbourhood suburbs including Arlington Heights, Barrington, Barrington Hills, Bartlett, Bloomingdale, Buffalo Grove, Deerfield, Des Plaines, Elk Grove Village, Glenview, Highland Park, Hoffman Estates, Inverness, Itasca, Kildeer, Lake Zurich, Long Grove, Mount Prospect, North Barrington, Northbrook, Park Ridge, Prospect Heights, Rolling Meadows, Rosemont, Roselle, Schaumburg, Streamwood, South Barrington, Sutton, Vernon Hills, Wheeling, Woodadale, and many more suburbs.